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When disaster strikes:
- If possible, back up the data immediately
- Do not use utility software if the drive makes scraping, tapping, clicking or humming sounds
- Do not power up a device that has obvious physical damage or is making unusual sounds
- Shut down the computer to avoid further damage to the drive and its data
- Do not attempt recovery yourself on severely traumatized drives (i.e., turning the computer off and on, using over-the-counter diagnostic tools). This may cause further damage or permanent data loss
- If you’ve lost critical data, our recovery service is your best and safest option
- Never assume data is unrecoverable
- SuperGeeks has successfully recovered data from hundreds of thousands of drives with extreme physical and logical damage
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